We pride ourselves on our excellent
level of service. We are a small business, and take great satisfaction
in offering 'the personal touch', so often lacking with larger companies.
We have a small team of conscientious, trustworthy and dedicated staff
whose aim it is to ensure the security and cleanliness of your Spanish
home and make sure the comfort of your guests is our top priority.
Maximum income - minimum problems.
The fees charged by us are easily
recouped by regular letting via our letting management services and
it is our intention to make sure that each booking goes as smoothly
as possible, resulting in guests that wish to re-book the following
year, and recommend your property to others . . . Word of mouth advertising
is probably about the best you can get!.
We can provide a tailored service
to suit any individual home owner, and the property management services
we offer are numerous. We can offer standard packages with a set price,
as well as many 'optional extras' but if you do not see exactly what
you are looking for, please do not hesitate to contact us. We will supervise
moving in, organise builders, pools or furnishings or any other service
in regard to a newly purchased property.
What price the security and maintenance
of your Spanish investment? A property that is obviously visited regularly
is less likely to be targeted for burglary!!! Your recommendation is
our next income, so your home is as important to us as it is to you.
See our pricing details Villa
Management Charges
Property Maintenance:
. . A maintenance visit consist of: visiting property weekly:
checking that the property is clean and, tidy . Testing appliances to
make sure all are in working order, gas, electricity, lightbulbs, security
systems if applicable. Log books are held for each property, and we
will submit regular reports via fax or email to our clients.
The property will be aired, plants
watered and all kitchen/bathroom appliances thoroughly checked and tested.
Turn on or off services. Check inventory (previously supplied by owner).
Gardens and patios will be hosed down. Removing leaves and debris from
the pool (Professional pool cleaning can be arranged at additional charge).
Any damage will be recorded on digital camera, whereby images can be
posted or email to the owner.
If we are required to buy fittings/replacements
or specialist work is necessary, this will incur an additional charge
. We will inform you if any problems that may arise and quotes can be
obtained for works on your behalf. Gardening, painting and decorating
and building works can also be undertaken at additional cost.
We will also check the property in
the event of a storm or flooding, as storm and flood damage is a very
real possibility on the north Costa Blanca. We will make sure all TV's,
telephones and electrical appliances are unplugged.
We can also arrange maintenance contracts
that are tailored to your requirements. Please call us for details.
Cleaning/Changeovers
. . A Clean property is your key to success in the letting market!!
Under the terms of our cleaning contract, we will visit the property
after each letting, giving it a full clean, kitchen, bathroom, appliances,
polishing, sweep & mop floors, replace toilet rolls and towels,
change bedding. Laundry will be washed & ironed. Maid Service during
lets can be arranged at extra cost. (Owner should provide 2, preferably
3, sets of bedding and towels to allow for any 'accidents' with your
guests and same day changeovers).
Bookings and Lettings Management
. .Ideal for people who do not have
the time of inclination to deal directly with their customers. Property
letting can be hard, time consuming work and it is important to be aware
of the possible headaches it can involve. It is important to respond
quickly to rental enquiries and our bookings and lettings agency is
contactable at all times. If you are not 'on hand' it can be extremely
beneficial to employ an agency to take good care of both your property
management services and your guests.
Our booking and lettings management
contract will involve: - Dealing with enquiries from your clients. Vetting
clients to make sure they are suitable. Handling client complaints.
Keeping booking calendars and availability charts. .Keep spreadsheet
records of all your rentals. Managing all bookings, taking deposits
and payments and banking them for our owners, holding damage deposits
and making relevant deductions if any damages. (A full property check
will be made before releasing the damage deposits back to your clients)
Our commission will be deducted from the booking payment and statements
issued to clients.
Issuing your clients with booking
conditions, directions and arrival instructions. Maintaining telephone
or email contact with your clients from the first enquiry until they
leave for Spain. We will provide details on how everything works, where
to dispose of rubbish, informing them of house rules and giving information
on local restaurants, local attractions etc. Keep an updated 'guest
manual' in the property where guests can make their comments and suggestions
on both the property and the service we provide. All administrative
tasks pertaining to the above. Provide welcome packs and a welcome card
(if required and at additional costs) for your guests.
Our number will be left with the
guests in case of emergency and they will be able to contact us at any
time.
People are more likely to look after
your property if they feel you have gone to a lot of trouble to make
them feel comfortable and welcome.
To win over potential or actual clients you have to show an interest
in them and make them feel special. By using Citrus Property Managment,
we can do all that for you.
Additional Property Management
Services . . .
Advertising Package
. . We will submit details to advertise your property top Spanish
Holiday Rental websites, giving you the opportunity to reach a worldwide
audience, plus an advertising brochure on our own website. Getting bookings
for your property is as important to us as it is to you - no bookings,
no fee!! For more information on internet advertising see Advertising
your Holiday Home.
Keyholding
. . We will hold the keys of your property and upon request make
them available to visiting guests or tradesmen. This is normally for
owners who do not regularly rent out their property or want any other
kind of service. We can also arrange for one of our team to be at the
property to meet visitors or tradesmen.
Consultation Service
. . .We will meet with clients at their new property, inspect
the property and advise on equipment needed, whether providing basic
or luxury rental. Maximum rental potential, security ect. all aspects
of renting.
Guest Services
. .Provide special welcome packs (which can be determined by
either the owner or the guest and will be priced accordingly). Place
tourist guides and local information in the property. Provide maid service
during lets.
Airport Service - It is often quite a nerve racking experience driving
in another country, especially if you do not know the area, so we would
arrange to pick up your guests from Alicante or Valencia airports, and
transfer them to your property. We can then arrange a local car hire
at reasonable rates, or return them to the airport at the end of their
stay. (This service should be confirmed at least 4 weeks before departure
and can only accommodate 4 guests at a time). Arrange baby-sitting where
possible. Evening taxi's can be arranged.
Meet & Greet . Meet your
guests and welcome them to your property and provide keys on arrival.
Other services include:
Maintenance, Furnishings, Property Inspections, Help with Moving In,
Gardening, Pools, Security systems or Building Works.
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